Terms of Service
These draft terms are for a business service that helps small businesses answer phone calls with AI and manage caller requests and appointments. Complete the business, pricing, jurisdiction, and service details and have these terms reviewed before publishing.
The service
CallSpawn provides software tools that may answer or assist with incoming calls, respond using information configured by a business, capture caller requests, and help manage leads and appointments. Available features may change over time.
AI-generated responses can be wrong, incomplete, delayed, or unavailable. CallSpawn does not guarantee that every call will be answered, that a caller's request will be understood, or that a booking will be made correctly. Businesses should review important calls and appointments.
Accounts and business configuration
You must provide accurate account details, protect your login credentials, and promptly tell us about unauthorized account use. You are responsible for activity under your account and for keeping your business instructions, hours, services, and availability accurate.
You authorize us and relevant providers to process the information needed to deliver the features you enable, including telephony, voice AI, hosting, and calendar connections.
Your responsibilities
You are responsible for your use of the service and for complying with laws that apply to your business, including rules on consumer protection, telemarketing, privacy, call recording, transcription, consent, and appointment handling.
Before using call recording or transcription, you must provide required notices and obtain required permissions from callers. Do not use the service for unlawful, deceptive, abusive, emergency-response, or otherwise harmful purposes.
Third-party services and availability
Phone carriers, AI systems, calendars, and other integrations may be provided by third parties and may have their own terms, outages, or limitations. CallSpawn is not responsible for services outside its reasonable control.
We aim to keep the service available and secure, but do not promise uninterrupted or error-free operation. We may modify, suspend, or discontinue a feature when reasonably necessary.
Fees, suspension, and termination
Any applicable fees, billing cycle, trial, cancellation rules, and taxes must be shown to you before you purchase a paid plan. [Complete this section with your actual pricing and billing terms before launch.]
We may restrict or suspend access if needed to protect the service or other people, comply with law, address a security risk, or respond to a material breach. You may stop using the service and close your account subject to any applicable billing obligations.
Disclaimers and liability
To the extent permitted by law, the service is provided “as is” and “as available,” without warranties that cannot legally be excluded. AI outputs do not constitute professional advice.
Limits on liability, governing law, dispute resolution, and any mandatory consumer protections depend on your location and business model. These terms must be reviewed and completed by qualified counsel for the jurisdictions where you operate.
Changes and contact
We may revise these terms as the service changes. We will update the effective date and provide any notice required by law. Continued use after revised terms take effect means you accept them, to the extent permitted by law.
Service provider: [Add your legal business name, mailing address, and support email.] Effective date: [Add date before publishing.]